Return & Refund Policy

Effective Date: 07/02/2026

At TheAVGuide, we want you to be satisfied with your purchase of refurbished laptops and desktop computers. This Return & Refund Policy explains eligibility, procedures, and timelines for returns and refunds.

Eligibility for Returns

• All products sold on our website are refurbished and pre-owned, unless clearly stated otherwise.
• You may request a return within 14 days of receiving your order.
• Products must be returned in functional condition. Minor cosmetic signs from prior use are acceptable and not considered defects.
• Products that have been damaged due to misuse, accidents, or unauthorized modifications are not eligible for returns.

How to Request a Return

1. Contact our support team within 14 days of receiving your order:
   📧 support@theavguide.com
   📞 +1 (657) 981-0164
2. Provide your order number, the product name, and the reason for the return.
3. Our team will review your request and provide return instructions, including the return shipping address.

Return Shipping

• Customers are generally responsible for the return shipping cost, unless the product is defective or not as described.
• Use a trackable shipping method to ensure your return arrives safely.
• We are not responsible for lost return shipments.

Refunds

• Refunds are processed within 7–10 business days after we receive and inspect the returned product.
• Refunds will be issued to the original payment method used for the purchase.
• Only the purchase price of the product will be refunded. Original shipping charges are non-refundable unless the product is defective.

Defective or Damaged Products

• If you receive a product that is defective or damaged during shipping, contact us immediately.
• We may request photos or videos to verify the issue.
• A replacement, repair, or full refund will be issued depending on the circumstances.

Non-Returnable Items

• Products that have been altered, damaged, or misused after delivery
• Products returned after the 14-day period

Contact Information

For any questions or assistance regarding returns or refunds:

Company Name: Theavguide
Owned and Operated By: AllRoundFix LLC
Website: theavguide.com
Address: 670 River St, Hyde Park, MA 02136, USA
📧 Email: support@theavguide.com
📞 Phone: +1 (657) 981-0164