Warranty Policy

Effective Date: 07/02/2026

At TheAVGuide, we stand behind the quality of our refurbished laptops and desktop computers. This Warranty Policy outlines the coverage, limitations, and procedures for warranty claims.

Warranty Coverage

• All refurbished products sold on theavguide.com come with a limited 30-day warranty from the date of delivery.
• The warranty covers functional defects related to hardware or software that existed at the time of shipment.
• Minor cosmetic imperfections, signs of prior use, or damages caused after delivery are not covered.

Warranty Exclusions

The warranty does not cover:

• Damage caused by accidents, misuse, or unauthorized repairs
• Cosmetic wear and tear
• Loss, theft, or data-related issues
• Any product modified after purchase

How to Make a Warranty Claim

1. Contact our support team within 30 days of delivery:
   📧 support@theavguide.com
   📞 +1 (657) 981-0164
2. Provide your order number, product name, and a detailed description of the issue.
3. Our team may request photos, videos, or additional information to verify the problem.
4. If the claim is approved, we may:
   • Repair the device
   • Replace the device
   • Offer a refund (in accordance with our Return & Refund Policy)

Processing Time

• Warranty claims are usually reviewed within 3–5 business days.
• Replacement or repair may take additional time depending on product availability and the nature of the issue.

Limitation of Liability

• The warranty is limited to the remedies described above.
• Allroundfix LLC is not liable for indirect, incidental, or consequential damages.

Contact Us

For warranty questions or assistance:

Company Name: Theavguide
Owned and Operated By: AllRoundFix LLC
Website: theavguide.com
Address: 670 River St, Hyde Park, MA 02136, USA
📧 Email: support@theavguide.com
📞 Phone: +1 (657) 981-0164