Warranty Policy
Effective Date: 07/02/2026
At TheAVGuide, we stand behind the quality of our refurbished laptops and desktop computers. This Warranty Policy outlines the coverage, limitations, and procedures for warranty claims.
Warranty Coverage
- All refurbished products sold on theavguide.com come with a limited 30-day warranty from the date of delivery.
- The warranty covers functional defects related to hardware or software that existed at the time of shipment.
- Minor cosmetic imperfections, signs of prior use, or damages caused after delivery are not covered.
Warranty Exclusions
The warranty does not cover:
- Damage caused by accidents, misuse, or unauthorized repairs
- Cosmetic wear and tear
- Loss, theft, or data-related issues
- Any product modified after purchase
How to Make a Warranty Claim
- Contact our support team within 30 days of delivery:
📧 support@theavguide.com
📞 +1 (657) 981-0164 - Provide your order number, product name, and a detailed description of the issue.
- Our team may request photos, videos, or additional information to verify the problem.
- If the claim is approved, we may:
- Repair the device
- Replace the device
- Offer a refund (in accordance with our Return & Refund Policy)
Processing Time
- Warranty claims are usually reviewed within 3–5 business days.
- Replacement or repair may take additional time depending on product availability and the nature of the issue.
Limitation of Liability
- The warranty is limited to the remedies described above.
- Allroundfix LLC is not liable for indirect, incidental, or consequential damages.
Contact Us
For warranty questions or assistance:
Company Name: Theavguide
Owned and Operated By: AllRoundFix LLC
Website: theavguide.com
Address: 670 River St, Hyde Park, MA 02136, USA
📧 Email: support@theavguide.com
📞 Phone: +1 (657) 981-0164