Shipping Policy

Effective Date: 07/02/2026

At TheAVGuide, we aim to provide fast and reliable shipping for all orders of refurbished laptops and desktop computers. This Shipping Policy explains how we handle order processing, shipping methods, delivery times, and related information.

Order Processing

Orders are typically processed within 1–3 business days after payment is confirmed.
All products are carefully inspected before shipping to ensure quality and functionality.
You will receive an order confirmation email once your purchase is successfully placed.

Shipping Methods and Delivery

We ship within the United States only.
Shipping times vary depending on your location and selected shipping method:
- Standard Shipping: 3–7 business days
- Expedited Shipping: 1–3 business days
Delivery times are estimated and not guaranteed. Delays may occur due to carrier issues, weather, or unforeseen circumstances.

Shipping Costs

Shipping fees are calculated based on your order size, weight, and selected shipping method.
Any shipping fees will be clearly displayed at checkout before you confirm your purchase.

Order Tracking

Once your order is shipped, you will receive a tracking number via email.
You can track your shipment through the carrier’s website using this number.

Shipping Address

Please ensure that your shipping address is complete and accurate.
We are not responsible for delays or delivery failures caused by incorrect or incomplete addresses.

Lost or Damaged Packages

If your package is lost or damaged during shipping, please contact our support team immediately at:
📧 support@theavguide.com
📞 +1 (857) 837-0143
We will work with the carrier to resolve the issue promptly.

Additional Information

Orders may be held or delayed if additional verification is required.
Refurbished devices are securely packaged to minimize risk during transit.

Contact Us

If you have any questions about our shipping policy or need assistance with your order, please contact:

Company Name: Theavguide
Owned and Operated By: AllRoundFix LLC
Website: theavguide.com
Address: 670 River St, Hyde Park, MA 02136, USA
📧 Email: support@theavguide.com
📞 Phone: +1 (657) 981-0164